Terms and Conditions

I welcome you and your dog/s to be groomed and cared for at Leanne’s Dog Grooming Boutique under the following terms and conditions. In booking your dog with us online, by telephone in person or any other method, you do so accept our full terms and conditions. Please read our terms and conditions fully prior to your appointment.
Your Dog’s Health & Welfare is my primary concern and this is reflected in each of my services. I would like you to pay attention to the following policies I have in place in order to protect your pets in my salon.

1.  Any complaints towards your dogs groom must be mentioned within 48 hours after the grooming appointment has been completed.

2.  All pre-existing health conditions must be discussed  prior to grooming.

3.  All dogs are groomed at the owner’s risk. I retain the right to refuse grooming to a dog which I believe is too unwell/aggressive/fearful/unfit to be groomed - if I have to end a grooming appointment early and a dog is mid-way through a groom, I reserve the right to charge for the full appointment depending on the circumstances, at my discretion. I may ask you to bring your dog back another time as soon as possible in order to complete the groom if it cannot be completed within the allotted time.

4.  Behavioral issues must be honestly disclosed prior to grooming. Failure to do so may result in extra charges if extra time is required to complete the groom. I reserve the right to terminate a groom should the dog be too fearful or stressed to continue, or the dog poses a risk to itself or me.

5.  Sometimes as a groomer I discover health /skin/dental issues which you may not have been aware of previously. If I have any issues or concerns, I will disclose to you upon collection, for you to then seek veterinary advice. I cannot be held responsible or liable for the discovery of ailments or issues during the grooming process.

6.  Advice may be given, however I am a groomer not a vet.  I cannot diagnose any medical issues.

7.  Accidents thankfully are very rare, but do happen. In the event of an emergency, you consent to me seeking medical attention. I will contact you as soon as possible.

PARASITE & FLEA POLICY

Q. Will you groom my dog if he/she has fleas or ticks / other parasites?

If you discover your dog has fleas prior to your appointment, please let me know as soon as possible. I will rearrange appointments for dogs with fleas wherever I can to prevent contamination. If the dog arrives to their appointment with a severe flea infestation I reserve the right to reject the dog and you must pay the full price of your appointment.

It is possible however, that I only discover fleas on your dog when bathing or grooming has already commenced. In this instance, I will continue to groom your dog, however I have to use preventative measures to stop the spread of them to other animals in our care.  

Dogs presented with fleas will be bathed in a flea-repellant shampoo (containing natural ingredients), unless asked not to. A $10 charge will be added to your total groom price depending on the severity to cover the cost of additional measures to clean equipment and fumigate treatment of the salon.

If  I discover a tick on your dog’s coat during a groom, due to the nature of the parasite and the way they attach to the dog’s skin,  you will need to seek further advice from a vet for removal.

If I suspect your dog is suffering with any other form of parasite, I will contact you as soon as possible. The same policy will apply per ill or infirm dogs or as per the flea policy above.

CANCELLATION/NO SHOW POLICY​

Q. Do you charge a cancellation fee for grooming?
I understand that life sometimes gets in the way and that appointments may need to be rearranged. Being a sole groomer I do not send reminders unless requested.

Appointments can be re-arranged or cancelled up to 48 hrs prior to your scheduled appointment time without charge.

If you fail to contact me within 24 hours and do not attend your appointment, you will be charged the full cost of the appointment.

If you would like to book an appointment following a no-show, please note you will be required to pay for the next appointment upon booking in addition to your missed booking fee.

LATE ARRIVAL POLICY

​Q. What happens if I'm late for my grooming appointment?
I have appointment times to allow enough time to complete grooms to a high standard in a stress-free environment. I ask customers to attend their appointments promptly. If you are unable to attend an appointment on-time, I will try to accommodate your dog as much as possible, however this can result in my whole schedule being adjusted. Please be mindful that your dog is not the only groom for the day.

If you are late for your appointment I'm sure you will appreciate that I cannot always manage the schedule in a way that means I can complete a groom as planned, I will always try to manage the schedule to allow to finish a groom but in the event I can’t, you may need to book a short follow-up appointment to complete the groom and there will be an additional charge for this. If you are running 20 minutes or more late, I have the right to refuse to groom and it will be treated as a no show.

LATE COLLECTION POLICY

Q.  What happens if I'm late to collect my dog from their grooming appointment?
If you are running late to collect your dog please do let me know as soon as possible. I will of course take good care of your dog while we wait for you to return, however in the event you are more than 30 minutes late.  A late collection charge me be required to care for your dog and the effect this has on other one on one appointments.

MATTED DOG/S POLICY

I understand that sometimes it can be hard to keep on top of your dog’s coat at home and matting can occur, sometimes without you even realising. Matting can cause irritation and sores to your dog/s skin if left untreated. Mild matting can be painful, however in severe cases; it can cut the circulation to your pet’s skin and cause hematomas (severe bruising) which are harmful to the dog.

In the event that your dog’s coat needs to be clipped down due to severe matting, I am not liable for any post grooming effects such as skin irritation in matted areas or redness (which is not without risk). I will always prioritise the welfare of the dog and my priority in this instance is to reduce discomfort or stress. Small areas of minimal matting can be brushed out for a maximum of 15 minutes on dogs that are comfortable with the procedure. This will be at my discretion as to whether the dog is tolerating the de-matting.

More severe cases of matting may require a complete shave of the coat. This can result in a very short coat length, however much more comfortable for the dog. Advice on maintaining a well kept coat is available upon request. I also sell many different products, tools and brushes which can help with maintenance of the coat in-between appointments. If you prefer to keep a longer style on your pet, I recommend 6 weekly Full Groom appointments to keep the coat brushed and clean and help prevent matting from occurring.

I will always call to contact the primary person on file, plus any other contacts I have for your pet prior to carrying out any de-matting or shaving, however if I cannot reach you I will perform the process required for the severity of the matted coat. The following prices are charged to cover the additional grooming and wear & tear on my equipment:

Severe matting that requires to be shaved from nose to tail will add an additional fee from $15.00

I appreciate you taking the time to read this and if you have any questions or concerns please do not hesitate to ask.

​With thanks,

​Leanne